From missing report to accountable return.
Match the item. Never guess the owner.
Capture private customer reports, record found-item custody, review explainable match suggestions and notify the claimant through one separately entitled work area.
In the product today
Embedded lost-property forms, private reports, found-item records, storage and custody, suggested matches, operator confirmation, claimant email and recorded returns.
See what’s nextFound-item custody cards and lost reports, using sample property and guest details.
Current workspace layouts with sample data. Nothing is saved or sent.
10 · Work area
Lost & Found
Found property, lost reports, candidate matches and a traceable return.
Found items
Based on the current Lost & Found workspace. Search and switch views using sample records. Nothing is saved, sent or charged.
On the other side of the shift
Less friction. More getting on with it.
- 01
Give customers a clear, branded route to report missing property.
- 02
Keep found items and every custody decision inside the organisation.
- 03
Explain, confirm and communicate a match without exposing another claim.
What’s included
Made for the job.
The practical details behind the promise. Built around the people doing the work, and connected to the information they need.
- 01
Public lost-property intake
Publish an inline form or button embed that creates a private report for the configured organisation and venue.
- 02
Categorised found-item custody
Record what staff found, where and when, then keep status, storage and collection evidence on the item.
- 03
Explainable matching
Rank likely matches from category, venue, date, colour and description while leaving confirmation to an authorised operator.
- 04
Claimant notification
Send the collection window and instructions as an explicit operator action, with provider failure kept visible.
- 05
Return and fee evidence
Keep the agreed collection policy and fee with the confirmed match, then record a waiver or return. Fee collection is not processed in Lost & Found.
Part of the bigger picture
The context comes with it.
The guest, the venue, the team. Useful information should follow the work. Lost & Found connects to shared records, with access controlled for your organisation and your people.
A clear picture
Today. And what’s next.
Embedded lost-property forms, private reports, found-item records, storage and custody, suggested matches, operator confirmation, claimant email and recorded returns.
Suggested matches need operator confirmation. Lost & Found does not collect payments, process refunds or decide ownership automatically.
Good questions
Lost & Found FAQs.
Is Lost & Found part of Maintenance?
No. Lost & Found is its own separately entitled module, product page, workspace and settings surface. It may share venue context without borrowing Maintenance access.
Can the public form reveal found items or other reports?
No. Public intake can create a private lost-property report only. Found-item custody and claimant details remain inside the authorised workspace.
Does a high match score prove ownership?
No. The score explains why two records look related. An authorised operator must confirm or dismiss the match.
Does the product preview notify a real claimant?
No. It uses preview data and sends no email, confirms no match and changes no collection record.
Start with the pressure point