A reward should change the next visit.
Give the next visit a reason.
Run organisation, portfolio or series programmes on the same verified customer and completed-order facts used by the rest of Soupy.
In the product today
Programmes, membership, order-based earning, reversals, balances, rewards, redemption, approved adjustments and a live member Web Wallet. Native membership and reward passes require published issuer settings and provider setup.
See what’s nextThe Loyalty workspace, with programme information and sample member balances. Switch between Overview and Members.
Current workspace layouts with sample data. Nothing is saved or sent.
05 · Work area
Loyalty
Manage membership, earning rules, rewards and the evidence behind each balance.
Loyalty programme
Based on the current Loyalty workspace. Search and switch views using sample records. Nothing is saved, sent or charged.
On the other side of the shift
Less friction. More getting on with it.
- 01
Award points from completed orders, with the purchase attached.
- 02
Reverse value when the underlying order reverses.
- 03
Keep programme scope and liability visible to operators.
What’s included
Made for the job.
The practical details behind the promise. Built around the people doing the work, and connected to the information they need.
- 01
Scoped programmes
Run loyalty at portfolio, organisation or series scope without merging the underlying customer records.
- 02
Reliable earning
Award eligible points once from a completed order, and reverse them when the source transaction reverses.
- 03
Memberships in a live wallet
Let members see balances, rewards and activity in their Web Wallet. Configured Apple and Google Wallet channels can also deliver membership and reward passes.
- 04
Rewards and redemption
Configure real rewards, inspect affordability and record redemption through the programme’s governed rules.
- 05
Adjustments and liability
Require the right approval for manual changes and retain the economic consequence of points issued or reversed.
Part of the bigger picture
The context comes with it.
The guest, the venue, the team. Useful information should follow the work. Loyalty connects to shared records, with access controlled for your organisation and your people.
A clear picture
Today. And what’s next.
Programmes, membership, order-based earning, reversals, balances, rewards, redemption, approved adjustments and a live member Web Wallet. Native membership and reward passes require published issuer settings and provider setup.
Automatic reward optimisation remains product direction. Earning and redemption follow the programme’s configured rules.
Good questions
Loyalty FAQs.
Can loyalty work across more than one venue?
Yes. Programme scope can sit at portfolio, organisation or series level while participation remains explicit and reversible.
What creates loyalty points?
Eligible canonical completed orders create earning facts under the active programme rules.
What happens after a refund?
The loyalty record can reverse value against the same source order instead of leaving an unexplained balance change.
Are the member balances in this preview real?
No. The programme and member balances use sample data. No account or reward changes.
Start with the pressure point