Guest Wi-Fi
Welcome guests online.
Give every Site a simple Wi-Fi welcome, keep marketing optional and measure verified guest permission in the same workspace.
Available in preview
Guest Wi-Fi is in preview. A separately enabled module, configured UniFi controller and accepted Site pilot are required before live cutover.
See what’s nextGuest Wi-Fi network readiness and clearly defined reporting, shown with fictional preview data.
Current workspace layouts with sample data. Nothing is saved or sent.
Guest Wi-Fi
Fictional pilot setup. Network access and marketing permission remain separate.
Authorisations
0
Verified guests
0
Consent requests
0
New marketable contacts
0
Sample draft network · no confirmed activity.
Scroll horizontally for availability and readiness.
Guest networks
| Network · Site | Wi-Fi name | Availability | Readiness |
|---|---|---|---|
Guest welcome Demo venue | Demo venue guests | Draft | Controller configuration, Rollback, Emergency network to confirm |
Explore the current Guest Wi-Fi layout with fictional records. Search, switch views and try both themes. Nothing is saved, sent or charged.
On the other side of the shift
Less friction. More getting on with it.
- 01
Connect without a Soupy account.
- 02
Verify permission after connection.
- 03
Understand activity by Site.
What’s included
Made for the job.
The practical details behind the promise. Built around the people doing the work, and connected to the information they need.
- 01
A welcome for each Site
Configure guest wording, network policy and your venue's terms and privacy links.
- 02
A separate marketing choice
Email is required for access. Marketing stays optional and starts unchecked; unverified submissions cannot join campaigns.
- 03
UniFi connection evidence
Review configured controllers, network readiness and confirmed authorisations in one place.
- 04
Reports with clear definitions
Compare periods and export connection, verification and new marketable-contact counts without confusing them with sales or visits.
More of the working product
What you can do with Guest Wi-Fi.
Explore the tools behind the overview, then open a workflow for the steps, settings and availability that apply. Product access, rollout and connected providers determine what your workspace can use.
Site/network setup
- Map the exact business, Site and guest network name.
- Configure controller credentials and network policy.
- Set access duration and notices, then review pilot readiness.
Guest access
- Welcome guests through the captive portal session.
- Require email, with optional name and age band.
- Distinguish pending, controller-authorised and failed access.
Verified contacts
- Verify email ownership after access is authorised.
- Offer a separate marketing choice that starts unchecked.
- Apply existing suppression and eligibility rules without exposing customer profiles.
Reports
- Review daily, monthly and Site reports.
- Distinguish authorisations, verified guests, marketing requests and new marketable contacts.
- Compare periods and export CSV or PDF reports with defined timezones.
Operational cutover
- Check the connection and controller inventory.
- Prepare an emergency staff network and rollback plan.
- Review staged legacy evidence and retention before cutover.
Preview. UniFi controller and real-device acceptance are required before a venue pilot. Wi-Fi access and verified marketing permission remain separate.
Explore every workflow in the guides.
Choose a guide to see all its topics. The detailed guides include setup requirements, preview features and supported limits.
Guest Wi-Fi4 workflow topics
Prepare a branded guest portal, manage UniFi connections and review consent-aware Wi-Fi reports. Preview; controller and device acceptance required.
Read the complete guidePart of the bigger picture
The context comes with it.
The guest, the venue, the team. Useful information should follow the work. Guest Wi-Fi connects to shared records, with access controlled for your organisation and your people.
A clear picture
Today. And what’s next.
Guest Wi-Fi is in preview. A separately enabled module, configured UniFi controller and accepted Site pilot are required before live cutover.
The first release focuses on UniFi guest access and verified consent. Additional providers, cross-brand identity and campaign automation are outside this preview.
Good questions
Guest Wi-Fi FAQs.
Do guests need a Soupy account?
No. The guest portal requires an email address; name and age band are optional.
Is marketing required for internet access?
No. Guests connect first and can verify their email afterwards. An abandoned verification does not disconnect them.
Can this replace Wireless Social immediately?
Cutover follows controller checks, data preservation and physical-device pilot acceptance. Keep the existing service available until those checks pass.
Does a Wi-Fi connection become a customer visit?
No. Confirmed network authorisations, verified guests and new marketable contacts remain separate measurements.
Start with the pressure point