Soupy knowledge base
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Practical guides for the people running the place.
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Customers & sales · 10 guides
Customers & sales
Bookings, tickets, menus, payments and customer relationships.
- 22 min read
Ticketing, Events and Series
Create events, sell tickets, manage admission and serve ticket buyers.
Read guide - 8 min read
Bookings, resources and private events
Manage reservations, bookable resources, private events and guest service.
Read guide - 3 min read
Menus, PDF import and pre-orders
Build and publish menus, import PDFs and collect guest choices.
Read guide - 5 min read
Shared Add-ons
Offer extras, explain seller charges and fulfil or refund a purchase.
Read guide - 4 min read
Orders, Payments, refunds and financial evidence
Read payment state, configure fees and manage supported refunds.
Read guide - 5 min read
CRM, audiences, campaigns and customer journeys
Serve customers and manage audiences, campaigns and automated journeys.
Read guide - 2 min read
Loyalty
Set up loyalty programmes and help members earn and redeem rewards.
Read guide - 2 min read
Passes and the Soupy Wallet
Issue passes and understand the customer Wallet and mobile credentials.
Read guide - 4 min read
Talent
Plan engagements, coordinate representatives and manage talent commitments.
Read guide - 2 min read
Sport
Browse broadcast listings and plan venue screenings, subject to availability.
Read guide